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ABOUT CUSTOMER CARE
a day in the life
Do you enjoy working in a fast-paced environment where you are given the opportunity to give customers a top-notch customer service experience? If so, you will love working at PeopleConnect!
Our agents are trained to listen to each customer’s needs or frustrations and to utilize the tools available to them to ensure each customer ends the call saying, “Wow, that was awesome!” As a CSR, you can expect to take between 50 – 70 calls in a shift, assisting customers with a variety of items such as subscription management, website navigation, technical support, and much more!
At PeopleConnect, we value each and every customer who gives us the opportunity to help them find the information they are searching for.
We train our agents on how to actively gauge the customer’s satisfaction with our services, enabling agents to provide personalized solutions so that each customer gets what they need and becomes an enthusaistic advocate for PeopleConnect!
At PeopleConnect, your development will not stop once you finish your training period and are on the floor assisting customers.
We want every CSR to be successful and build their skillset each day. Our managerial team provides communication that is relevant to your personal victories and performance. We ensure you are receiving the guidance you need every step of the way through weekly coaching sessions, consistent team meetings, and by recognizing your triumphs as you evolve your customer service skills.
We also offer many fun incentives to help you stay on track to meet your personal goals and our business goals! If you enjoy being kept in the loop, positive reinforcement, and celebrating success, PeopleConnect is the right place for you!
President & Chief Executive Officer
Chief Financial Officer
Chief Growth Officer
Chief Legal Officer
Manager, Professional Services
Sr. Manager, HR
Sr. Director of Customer Care
Manager, Client Services
Service with a smile
Not Your Typical 9 to 5
We match 100% of the first 4% that you contribute to your 401(k) account. Company match contributions are automatically 100% vested (no vesting schedule).
Customer Care provides comprehensive, competitive and cost effective benefits to employees and their families. Employees can select between PPO and HMO medical, dental and vision plans.
PeopleConnect People Search pays 100% of your Life & ADD ($50k each), Long Term and Short Term Disability. Voluntary options are available for additional coverage for spouses, and children.
We encourage you to maintain a healthy work/life balance by offering 10 paid company holidays, 40 hours of Paid Sick Leave, and attractive PTO & ATO Policies.
Get to know your co-workers and enjoy complimentary food and drinks at one of our fun team-building company events!
Save a fortune on snacks and drinks, because our kitchen is fully stocked with a variety of affordable, delicious options!
But Wait There's More
Consistent schedule with some flex options, we work with you to find the schedule that best fits your needs.
Performance bonus paid monthly, quarterly bonus opportunity and weekly recognition of top performers.
Earn tickets to spend in our Rewards Store where you can find electronics, board games, entertainment tickets, and gadgets.
Subsidized on-site food, beverages and healthy snack options.
Bring your best friend to work, or make a new friend and get your pets in without the hassle of ownership.
For the occasional days when your regular child care plans fall through.
Company paid Employee Assistance programs (EAP) which includes stress management training.