Customer Care
Customer Care
Devoted to providing an excellent standard of care to our customers.
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ABOUT CUSTOMER CARE
Because of the customer, we exist.
Customer Care is focused on people first, continuous improvement, and delivering value to our customers. We work hard, celebrate our achievements, and appreciate our diversity.
Customers we serve:
a day in the life
Customer Service Representative
Providing Customers with a Superior Experience
Do you enjoy working in a fast-paced environment where you are given the opportunity to give customers a top-notch customer service experience? If so, you will love working at PeopleConnect!
Our agents are trained to listen to each customer’s needs or frustrations and to utilize the tools available to them to ensure each customer ends the call saying, “Wow, that was awesome!” As a CSR, you can expect to take between 50 – 70 calls in a shift, assisting customers with a variety of items such as subscription management, website navigation, technical support, and much more!
Service, Service, Service!
At PeopleConnect, we value each and every customer who gives us the opportunity to help them find the information they are searching for.
We train our agents on how to actively gauge the customer’s satisfaction with our services, enabling agents to provide personalized solutions so that each customer gets what they need and becomes an enthusaistic advocate for PeopleConnect!
Guidance and Training Every Step of the Way.
At PeopleConnect, your development will not stop once you finish your training period and are on the floor assisting customers.
We want every CSR to be successful and build their skillset each day. Our managerial team provides communication that is relevant to your personal victories and performance. We ensure you are receiving the guidance you need every step of the way through weekly coaching sessions, consistent team meetings, and by recognizing your triumphs as you evolve your customer service skills.
We also offer many fun incentives to help you stay on track to meet your personal goals and our business goals! If you enjoy being kept in the loop, positive reinforcement, and celebrating success, PeopleConnect is the right place for you!
Better Together
A team focused on achieving extraordinary things together.
- Management Team
Steven Gray
President & Chief Executive Officer
Kristen Simmons
Chief Operating Officer
Sach Barot
CFO
Matthew Frank
Chief Legal Officer
Matthew Vallejo
Sr. Director of Customer Care
Adam Rahamim
Manager, Professional Services
Almaz Ayres
Assistant Manager
Anousone Hadsabout
Manager, Finance
Brandon Wright
Manager, Operations
Brian Harm
Assistant Manager
Jerry Trueba
Assistant Manager
Jose Ruiz
Assistant Manager
Kenny Olerain
Assistant Manager
Michelle Basille
Manager, Client Services
Noemi Hernandez
Assistant Manager
Susan Contreras
Assistant Manager
Service with a smile
Helping millions of customers from all over the country.
Not Your Typical 9 to 5
Love where you work.
*These benefits and perks are only applicable to PeopleConnect Customer Care employees.
401K
We match 100% of the first 4% that you contribute to your 401(k) account. Company match contributions are automatically 100% vested (no vesting schedule).
Health Insurance
Customer Care provides comprehensive, competitive and cost effective benefits to employees and their families. Employees can select between PPO and HMO medical, dental and vision plans.
Paid life/ADD insurance
PeopleConnect People Search pays 100% of your Life & ADD ($50k each), Long Term and Short Term Disability. Voluntary options are available for additional coverage for spouses, and children.
Paid time off
We encourage you to maintain a healthy work/life balance by offering 10 paid company holidays, 40 hours of Paid Sick Leave, and attractive PTO & ATO Policies.
Company events & Team Building
Get to know your co-workers and enjoy complimentary food and drinks at one of our fun team-building company events!
Snacks and Drinks
Save a fortune on snacks and drinks, because our kitchen is fully stocked with a variety of affordable, delicious options!
But Wait There's More
Perks that go above and beyond.
Flexible Schedules
Consistent schedule with some flex options, we work with you to find the schedule that best fits your needs.
Bonus & Recognition
Performance bonus paid monthly, quarterly bonus opportunity and weekly recognition of top performers.
Rewards Store
Earn tickets to spend in our Rewards Store where you can find electronics, board games, entertainment tickets, and gadgets.
Snacks-On-Snacks
Subsidized on-site food, beverages and healthy snack options.
Dog Heaven
Bring your best friend to work, or make a new friend and get your pets in without the hassle of ownership.
Employee Assistance
Company paid Employee Assistance programs (EAP) which includes stress management training.
Careers
We do things differently at PeopleConnect.
Our greatest strength is innovation and collaboration. Our greatest asset is our amazing people. Our greatest opportunity is GROWTH!
“
My quick, upward career movement within the company is largely due to the culture here. They are consistent in promoting within, and very easy to work with. If you are able to showcase your strengths and abilities, it is no question that you will have the opportunity for career growth.
Lacy Richardson
Correspondence Supervisor