Customer Care

Devoted to providing an excellent standard of care to our customers.

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ABOUT CUSTOMER CARE

Because of the customer, we exist.

Customer Care is focused on people first, continuous improvement, and delivering value to our customers. We work hard, celebrate our achievements, and appreciate our diversity.

  • Customers we serve:

  • truthfinder
  • intelius
  • instant checkmate
  • ussearch

a day in the life

Customer Service Representative

Providing Customers with a Superior Experience

Do you enjoy working in a fast-paced environment where you are given the opportunity to give customers a top-notch customer service experience? If so, you will love working at PeopleConnect!

Our agents are trained to listen to each customer’s needs or frustrations and to utilize the tools available to them to ensure each customer ends the call saying, “Wow, that was awesome!” As a CSR, you can expect to take between 50 – 70 calls in a shift, assisting customers with a variety of items such as subscription management, website navigation, technical support, and much more!

Service, Service, Service!

At PeopleConnect, we value each and every customer who gives us the opportunity to help them find the information they are searching for.

We train our agents on how to actively gauge the customer’s satisfaction with our services, enabling agents to provide personalized solutions so that each customer gets what they need and becomes an enthusaistic advocate for PeopleConnect!

Guidance and Training Every Step of the Way.

At PeopleConnect, your development will not stop once you finish your training period and are on the floor assisting customers.

We want every CSR to be successful and build their skillset each day. Our managerial team provides communication that is relevant to your personal victories and performance. We ensure you are receiving the guidance you need every step of the way through weekly coaching sessions, consistent team meetings, and by recognizing your triumphs as you evolve your customer service skills.

We also offer many fun incentives to help you stay on track to meet your personal goals and our business goals! If you enjoy being kept in the loop, positive reinforcement, and celebrating success, PeopleConnect is the right place for you!

Better Together

A team focused on achieving extraordinary things together.

  • Management Team
Jeff Johnson

Jeff Johnson

Chief Executive Officer

Steven Gray

Steven Gray

President & Chief Operating Officer

Rick Sutton

Rick Sutton

Chief Financial Officer

Kristen Simmons

Kristen Simmons

Chief Growth Officer

Matthew Frank

Matthew Frank

Chief Legal Officer

Matthew Vallejo

Matthew Vallejo

Sr. Director of Customer Care

Kathy Snow

Kathy Snow

Sr. Manager, HR

Anousone Hadsabout

Anousone Hadsabout

Manager, Finance

Brandon Wright

Brandon Wright

Manager, Operations

Adam Rahamim

Adam Rahamim

Manager, Professional Services

Michelle Basille

Michelle Basille

Manager, Client Services

Jose Ruiz

Jose Ruiz

Assistant Manager

Brian Harm

Brian Harm

Assistant Manager

Noemi Hernandez

Noemi Hernandez

Assistant Manager

Kenny Olerain

Kenny Olerain

Assistant Manager

Almaz Ayres

Almaz Ayres

Assistant Manager

Susan Contreras

Susan Contreras

Assistant Manager

Jerry Trueba

Jerry Trueba

Assistant Manager

Service with a smile

Helping millions of customers from all over the country.

Not Your Typical 9 to 5

Love where you work.

*These benefits and perks are only applicable to PeopleConnect Customer Care employees.

  • 401K

    We match 100% of the first 4% that you contribute to your 401(k) account. Company match contributions are automatically 100% vested (no vesting schedule).

  • Health Insurance

    Customer Care provides comprehensive, competitive and cost effective benefits to employees and their families. Employees can select between PPO and HMO medical, dental and vision plans.

  • Paid life/ADD insurance

    PeopleConnect People Search pays 100% of your Life & ADD ($50k each), Long Term and Short Term Disability. Voluntary options are available for additional coverage for spouses, and children.

  • Paid time off

    We encourage you to maintain a healthy work/life balance by offering 10 paid company holidays, 40 hours of Paid Sick Leave, and attractive PTO & ATO Policies.

  • Company events & Team Building

    Get to know your co-workers and enjoy complimentary food and drinks at one of our fun team-building company events!

  • Snacks and Drinks

    Save a fortune on snacks and drinks, because our kitchen is fully stocked with a variety of affordable, delicious options!

But Wait There's More

Perks that go above and beyond.

  • perk

    Flexible Schedules

    Consistent schedule with some flex options, we work with you to find the schedule that best fits your needs.

  • perk

    Bonus & Recognition

    Performance bonus paid monthly, quarterly bonus opportunity and weekly recognition of top performers.

  • perk

    Rewards Store

    Earn tickets to spend in our Rewards Store where you can find electronics, board games, entertainment tickets, and gadgets.

  • perk

    Snacks-On-Snacks

    Subsidized on-site food, beverages and healthy snack options.

  • perk

    Dog Heaven

    Bring your best friend to work, or make a new friend and get your pets in without the hassle of ownership.

  • perk

    Family Friendly

    For the occasional days when your regular child care plans fall through.

  • perk

    Employee Assistance

    Company paid Employee Assistance programs (EAP) which includes stress management training.

Careers

We do things differently at PeopleConnect. And that’s our greatest strength.

My quick, upward career movement within the company is largely due to the culture here. They are consistent in promoting within, and very easy to work with. If you are able to showcase your strengths and abilities, it is no question that you will have the opportunity for career growth.

Lacy Richardson

Correspondence Supervisor